Effective Date: 25 April 2025
Who We Are
Our website address is: https://www.fesintl.com.
What Personal Data We Collect and Why We Collect It
When you visit or interact with our website, we may collect the following personal information:
• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment details (processed securely via third-party payment providers — we do not store credit card numbers)
• Order history and purchase details
• IP address and browser information (for security, spam detection, and website analytics)
We collect this information to:
• Process and fulfill orders
• Communicate about your orders or account
• Provide customer service
• Send marketing emails if you opt-in (via MailChimp)
• Improve our website and services
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help with spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service. Their privacy policy is available at: https://automattic.com/privacy/.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS).
Cookies
We use cookies to:
• Save your shopping cart contents while you browse
• Help with the checkout process
• Remember login information (if you choose “Remember Me”)
• Improve user experience
Cookies related to login, comments, and shopping carts may be stored on your device. You can control or delete cookies through your browser settings.
Embedded Content From Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content behaves the same as if you visited the originating website.
These websites may collect data about you, use cookies, and track your interaction.
Payment Processing
We accept payments through PayPal, Stripe, and ACH bank transfers.
When processing payments, some of your data will be shared with these providers, including information required to complete or support the payment (e.g., purchase total, billing information).
Their privacy policies are available here:
• PayPal: https://www.paypal.com/us/webapps/mpp/ua/privacy-full
• Stripe: https://stripe.com/privacy
We do not store your full credit card details on our servers.
Shipping Services
To deliver your purchases, we share shipping information with third-party couriers including UPS, FedEx, and DHL.
Shared information includes:
• Name
• Shipping address
• Contact phone number (for delivery updates)
Each carrier handles personal data according to their own privacy policies.
Marketing Communications
If you opt-in to receive marketing emails, your name and email address will be stored and managed through MailChimp.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email.
MailChimp’s privacy policy is available at: https://mailchimp.com/legal/privacy/
Analytics
We may use analytics tools (such as Google Analytics) to collect information about website usage. This data helps us understand customer behavior and improve our website experience.
Analytics data is anonymized where possible.
International Data Transfers
If you are located outside the United States and choose to purchase from us, your data will be transferred to and processed in the United States. By using our services, you consent to this transfer.
How Long We Retain Your Data
We retain order information and customer data for administrative, legal, and security purposes, typically for at least [7 years] (for tax compliance).
If you leave a comment, the comment and its metadata are retained indefinitely.
Registered users may update, edit, or delete their personal information at any time (except the username).
Your Rights Over Your Data
You have the right to:
• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your personal data (subject to our legal obligations)
• Object to or restrict our processing of your personal data
To exercise these rights, please use the “contact us” form on our website.
How We Protect Your Data
We implement a variety of security measures to maintain the safety of your personal information, including:
• Secure Sockets Layer (SSL) encryption
• Restricted access to sensitive information
• Regular security monitoring
What Data Breach Procedures We Have in Place
In the event of a data breach, we will notify affected users promptly and take steps to secure the site, in compliance with applicable laws.
Third Parties We Receive Data From
We may receive information from payment processors, shipping couriers, and analytics providers to support our business operations.
Automated Decision-Making and Profiling
We do not engage in automated decision-making or profiling that has a legal or significant effect on individuals.
Industry Regulatory Disclosure Requirements
As a business operating internationally, we comply with applicable data protection laws, including GDPR (for customers in the European Union) and CCPA (for customers in California).
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